Library Technology Reports The Current Landscape of Electronic Resources Access Issues: Chapter 3. Overview of Common Issues and Symptoms
Type
Publication
Authors
Category
ERM
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Publication Year
2022
Subject
GENERAL
Series Name
Abstract
Little has been written on attempts to understand access disruption trends holistically, such as through help ticket analyses. In chapter 3 of Library Technology Reports (vol. 58, no. 7), “Overview of Common Issues and Symptoms,” we summarize the available library science literature studies and then describe the common points of failure within library discovery system components. We cover access issues originating from user error, personal devices, discovery systems, link resolvers, knowledge bases, central indexes, IP and VPN authentication, EZproxy, federated identity management, and more.
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Biblio Notes
Zmau, A., & Talbott, H. (2022c). Chapter 3. Overview of Common Issues and Symptoms. Library Technology Reports, 58(7), Article 7. https://journals.ala.org/index.php/ltr/article/view/7900
Number of Copies
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